Manila Times
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Wednesday, Nov 05, 2025
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PrimeWater Faces Formal Complaint Over Service Issues in the Philippines
Consumer advocacy groups call for cancellation of joint venture agreements amid service complaints.
PrimeWater Infrastructure Corporation, owned by the Villar family, has officially been the subject of a complaint filed with the Office of the President in the Philippines.
The formal grievance was led by various groups, including the Bayan Muna Party-list, the San Jose del Monte Consumers, and the Bacolod City Water District.
The complaint targets PrimeWater’s service quality, urging President Ferdinand Marcos Jr. to terminate all joint venture agreements the company holds with local government water districts, not only in Bulacan but across various other regions of the country.
The petition highlights several issues reported by consumers and employees, including prolonged water supply interruptions, low water quality, and discoloration, raising health safety concerns regarding the water supplied.
Additionally, consumers have cited high prices despite the unsatisfactory service levels.
Reports indicate that the service deficiencies are not limited to Bulacan and Bacolod but also extend to areas such as Laguna, Pangasinan, and Bohol, where customers have expressed similar grievances regarding water delivery and quality.
This development marks a significant escalation in consumer advocacy against perceived subpar public utility services in the Philippines, as stakeholders push for accountability and regulatory action.
The formal grievance was led by various groups, including the Bayan Muna Party-list, the San Jose del Monte Consumers, and the Bacolod City Water District.
The complaint targets PrimeWater’s service quality, urging President Ferdinand Marcos Jr. to terminate all joint venture agreements the company holds with local government water districts, not only in Bulacan but across various other regions of the country.
The petition highlights several issues reported by consumers and employees, including prolonged water supply interruptions, low water quality, and discoloration, raising health safety concerns regarding the water supplied.
Additionally, consumers have cited high prices despite the unsatisfactory service levels.
Reports indicate that the service deficiencies are not limited to Bulacan and Bacolod but also extend to areas such as Laguna, Pangasinan, and Bohol, where customers have expressed similar grievances regarding water delivery and quality.
This development marks a significant escalation in consumer advocacy against perceived subpar public utility services in the Philippines, as stakeholders push for accountability and regulatory action.
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