Manila Times
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Wednesday, May 27, 2026
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Philippine Government Implements New Oversight for Sea Cargo Forwarding Industry
Joint administrative order aims to safeguard overseas Filipino workers against fraudulent schemes related to balikbayan boxes.
MANILA, Philippines — The Philippine government is initiating a structured regulatory framework for the sea cargo forwarding sector in response to mounting grievances from overseas Filipino workers (OFWs) regarding delays in delivery and the loss of balikbayan boxes.
On April 13, 2025, the Department of Migrant Workers (DMW), the Bureau of Customs (BOC), and several other agencies signed a joint administrative order (JAO) designed to protect OFWs from fraudulent forwarding schemes.
This new framework includes the establishment of a multi-agency complaints and monitoring system to expedite the reporting, tracking, and resolution of incidents involving delayed or misplaced cargo.
The government will also launch a campaign aimed at informing OFWs about the risks of using unaccredited forwarders and outlining their rights and available options.
Migrant Workers Secretary Hans Cacdac stated that the JAO creates a unified governmental approach to provide better regulation of the sea cargo forwarding industry and to ensure prompt delivery of balikbayan boxes.
Since the start of 2023, the DMW and the BOC have reportedly facilitated the retrieval and delivery of over 9,900 balikbayan boxes.
Recently, an additional 2,500 boxes were received at the Port of Davao, with plans to deliver them free of charge to recipients in Mindanao.
The DMW has also provided financial assistance amounting to P30,000 to each OFW whose balikbayan boxes did not arrive as scheduled.
These developments follow hearings and investigations conducted by the House Committee on Overseas Workers Affairs in March 2025. The committee urged executive agencies to formulate a JAO to establish a cohesive government response to tackle fraudulent practices in the cargo forwarding sector.
In a recent interview regarding the government's efforts, Migrant Workers Undersecretary Bernard Olalia highlighted that the DMW welcomes complaints and is prepared to offer legal assistance to OFWs.
He announced plans for a legal clinic caravan to be held in Saudi Arabia and other Middle Eastern nations with significant OFW populations, aimed at assisting those with legal challenges.
Filipino nationals abroad may seek help from the DMW, while those in the Philippines can access services at DMW regional offices, where legal representation is available.
On April 13, 2025, the Department of Migrant Workers (DMW), the Bureau of Customs (BOC), and several other agencies signed a joint administrative order (JAO) designed to protect OFWs from fraudulent forwarding schemes.
This new framework includes the establishment of a multi-agency complaints and monitoring system to expedite the reporting, tracking, and resolution of incidents involving delayed or misplaced cargo.
The government will also launch a campaign aimed at informing OFWs about the risks of using unaccredited forwarders and outlining their rights and available options.
Migrant Workers Secretary Hans Cacdac stated that the JAO creates a unified governmental approach to provide better regulation of the sea cargo forwarding industry and to ensure prompt delivery of balikbayan boxes.
Since the start of 2023, the DMW and the BOC have reportedly facilitated the retrieval and delivery of over 9,900 balikbayan boxes.
Recently, an additional 2,500 boxes were received at the Port of Davao, with plans to deliver them free of charge to recipients in Mindanao.
The DMW has also provided financial assistance amounting to P30,000 to each OFW whose balikbayan boxes did not arrive as scheduled.
These developments follow hearings and investigations conducted by the House Committee on Overseas Workers Affairs in March 2025. The committee urged executive agencies to formulate a JAO to establish a cohesive government response to tackle fraudulent practices in the cargo forwarding sector.
In a recent interview regarding the government's efforts, Migrant Workers Undersecretary Bernard Olalia highlighted that the DMW welcomes complaints and is prepared to offer legal assistance to OFWs.
He announced plans for a legal clinic caravan to be held in Saudi Arabia and other Middle Eastern nations with significant OFW populations, aimed at assisting those with legal challenges.
Filipino nationals abroad may seek help from the DMW, while those in the Philippines can access services at DMW regional offices, where legal representation is available.
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